SHIPPING & DELIVERY POLICY
Last Updated: January 2025
This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled by Triple A Farms and Food Processing Inc. (“Triple A Food Mart,” “we,” “our,” “us”).
Our goal is to deliver your order quickly, safely, and in the best possible condition while protecting both our customers and our business.
1. WHERE WE DELIVER
We currently deliver within the United States.
Available delivery zones include:
- Local delivery (near our facility or farm)
- Statewide shipping (depending on product type)
- Nationwide shipping for select items
- Scheduled delivery for bulk or livestock orders
Delivery availability depends on the item purchased:
Perishable Products
(fresh vegetables, smoked chicken, frozen goods)
✔ Local delivery
✔ Statewide delivery
✔ Select nationwide delivery (where legally permitted)
Live Goat & Processed Goat
✔ Local pickup
✔ Local delivery (based on distance)
✘ No nationwide shipping for live animals
✘ Nationwide shipping only for packaged/processed meat where allowed
Non-Perishable Products (kitchenware, tools)
✔ Ships nationwide
2. ORDER PROCESSING TIMES
Processing times vary by the type of product ordered.
2.1 Fresh Vegetables & Leaves
- Harvested same day or next morning
- Processing time: 1–2 business days
2.2 Smoked Chicken
- Pulled from USDA-inspected storage
- Processing time: 1–2 business days
- Bulk orders may require extra time
2.3 Live Goat
- Processing time: 1–3 days
- If customer requests slaughter and cleaning, an additional prep time applies
2.4 Kitchenware & Non-Perishables
- Processing time: 1 business day
Processing time does not include weekends or public holidays.
3. SHIPPING METHODS
We use the safest and most reliable delivery options depending on the product type.
3.1 Local Delivery
Available for:
- Fresh produce
- Smoked chicken
- Processed goat
- Live goat
- Frozen items
Local deliveries are typically done by:
- Triple A Food Mart drivers
- Partner agricultural delivery services
Delivery occurs same day or next day after processing.
3.2 Standard & Express Shipping (Non-Perishables)
Used for:
- Kitchenware
- Household tools
- Non-perishable grocery items
Carriers may include:
- UPS
- USPS
- FedEx
Delivery time: 3–7 business days
3.3 Refrigerated & Insulated Shipping
Used for:
- Smoked chicken
- Frozen meats
- Certain vegetables requiring controlled temperature
Shipments include:
- Insulated packaging
- Ice packs or dry ice (when required)
4. SHIPPING COSTS
Shipping fees are calculated based on:
- Product weight
- Shipping distance
- Delivery method
- Packaging requirements (such as refrigeration)
Additional fees may apply for:
- Bulk orders
- Oversized items
- Weekend deliveries
- Special handling for livestock or frozen products
Shipping costs will be shown at checkout before payment.
5. DELIVERY TIMEFRAMES
Delivery time depends on the product category and distance.
5.1 Fresh Produce
- Local delivery: same day or next day
- Statewide: 1–2 days
- Select nationwide: 2–4 days
5.2 Smoked Chicken & Frozen Items
- Local delivery: 1–2 days
- Statewide: 1–3 days
- Nationwide insulated shipping: 2–4 days
5.3 Live Goat
- Pickup: scheduled
- Delivery: 1–3 days, based on location
- Processing requests may extend delivery time
5.4 Kitchenware
- Nationwide: 3–7 business days
Note: These timeframes are estimates. Delays may occur due to weather, carrier issues, government inspections, or high order volume.
6. DELIVERY CONFIRMATION & INSPECTION
To protect both the customer and Triple A Food Mart:
6.1 Inspection on Delivery
Customers must inspect:
- freshness
- condition
- accuracy
- packaging
at the time of delivery or pickup.
6.2 Acceptance of Delivery
Once the order is:
- delivered and confirmed,
- signed for,
- or accepted by the customer (or representative),
the sale becomes final, especially for perishable goods.
We cannot accept returns of food items after they have been accepted, for safety reasons.
7. FAILED DELIVERY ATTEMPTS
If a delivery attempt fails due to:
- wrong address
- customer not available
- phone unreachable
- no safe drop-off location
we will attempt to contact you.
Perishable Goods
If delivery fails and the product becomes unsafe due to delay:
- The order cannot be refunded,
- A redelivery fee may apply,
- A new order may be required.
Non-Perishable Goods
May be redelivered or returned to the warehouse.
8. SHIPPING DURING EXTREME WEATHER
For food safety reasons, we may:
- delay shipping
- adjust delivery schedules
- require pickup for certain orders
We are not responsible for delays caused by:
- weather
- natural disasters
- carrier disruptions
But we will work with customers to find the best solution.
9. DELIVERY AREAS WITH RESTRICTIONS
Certain products cannot be shipped to some states due to:
- USDA regulations
- meat transportation laws
- agricultural restrictions
If your order contains restricted items, we will contact you to offer:
- refund for the restricted item, or
- alternative product options
10. ORDER TRACKING
For eligible shipments, a tracking number will be sent to:
- your email,
- SMS (if enabled),
- or your account dashboard.
Local deliveries may include:
- live updates,
- driver contact,
- or scheduled delivery windows.
11. DAMAGED OR MISSING ITEMS
11.1 Damaged Shipments
If an item arrives damaged, you must report it immediately with photos:
- of the item
- packaging
- shipping label
Reports submitted hours later may not be eligible due to food safety verification limits.
11.2 Missing Items
We will:
- deliver the missing item,
- issue a refund, or
- provide store credit.
12. ORDER PICKUP (Where Available)
Customers may choose pickup for:
- Fresh vegetables
- Smoked chicken
- Processed goat
- Live goat
Pickup times will be scheduled.
Orders not picked up on time may spoil.
Spoiled orders caused by late pickup are not eligible for refund.
13. CUSTOMER RESPONSIBILITIES
To maintain product safety and ensure successful delivery, customers are responsible for:
- Providing accurate delivery information
- Being available during delivery window
- Inspecting products immediately
- Storing perishable items promptly
- Notifying us of issues right away
Failure to meet these responsibilities may void refund eligibility.
14. CONTACT US FOR SHIPPING QUESTIONS
For order support or shipping concerns:
📧 Email: support@tripleafoodmart.com
📞 Phone: (215) 980 1427
We’ll be happy to help.
15. FINAL STATEMENT
By placing an order on TripleAFoodMart.com, you acknowledge and agree to this Shipping & Delivery Policy.
This policy ensures safe handling of food products and protects our customers, our farm, and our business from risks associated with transporting perishable items.